bat989 believes that gambling should always be entertaining — never stressful, financially damaging or harmful. This page outlines the tools, policies and guidance available to every registered user to keep their gaming experience safe, controlled and enjoyable.
Strictly adults only — 18 years or older, or the higher minimum required
by the operator's licensing jurisdiction.
Local laws in Pakistan may restrict gambling. Please understand applicable law before participating.
For the vast majority of players, bat989 is pure entertainment — watching a PSL T20 fixture become a bit more exciting, or spending an hour in the live casino after a long week. That is exactly what gambling is designed to be: a leisure activity with an agreed budget and a clear stopping point.
The problems start when gambling moves beyond entertainment and begins to affect finances, relationships or mental health. bat989 takes that risk seriously. We have built responsible gambling tools directly into the platform — not as a compliance afterthought, but as features that every user in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar can access in minutes.
These tools exist because we believe operators have a genuine duty of care. The existence of deposit limits, self-exclusion and reality checks on bat989 is not a legal box to tick — it reflects our core values. No amount of short-term revenue is worth a player developing a gambling disorder.
All responsible gambling tools on bat989 are available free of charge to every registered user. You do not need to justify or explain your reasons for using them. Contact [email protected] at any time.
Every tool below is built into the bat989 platform and available to all registered users at no cost. Contact support at any time to activate or adjust any of these controls.
Set a cap on how much you can deposit within a rolling daily, weekly or monthly period. Once your limit is reached, no further deposits are processed until the period resets. You can request a reduction at any time; increases require a mandatory cooling-off period to prevent impulsive decisions.
Illustrative figures only.
Define the maximum net loss you are prepared to sustain over a defined period — daily, weekly or monthly. Once your loss limit is reached, further real-money bets are blocked until the period resets. This tool is particularly useful for managing the psychological pressure of a losing run, preventing the urge to "chase" with larger stakes.
Set a maximum session length after which you will receive a notification or be automatically logged out, depending on the limit type you select. Live casino games and immersive slots make it easy to lose track of time. Session limits bring you back to reality at a pre-agreed point, without requiring willpower in the moment.
Request periodic in-session reminders that display how long you have been playing and your net balance for the session. These prompts appear at intervals you choose (for example, every 30 or 60 minutes) and give you a moment to decide whether to continue, take a break or stop entirely.
Request a temporary suspension of your bat989 account for a period of your choosing — typically 24 hours, 7 days or 30 days. During a cooling-off period your account is inaccessible for deposits or betting. This tool is ideal when you feel you need a short break but are not seeking permanent self-exclusion.
A permanent or extended self-exclusion closes your bat989 account for a minimum period you specify — or indefinitely. Once active, the exclusion cannot be reversed during the requested period, and bat989 will take reasonable steps to prevent re-registration. This is the strongest intervention available and should be considered when gambling has become genuinely harmful. Contact support to action immediately.
How to activate any tool: Contact the bat989 support team by email at [email protected]. All limit requests and self-exclusion requests are actioned by a human agent — not an automated system — and are confirmed by return email. Support is available 24 hours a day, 7 days a week (Pakistan Standard Time).
Answering the following questions honestly takes less than two minutes. There are no right or wrong answers and your responses are not recorded by bat989. These questions are adapted from widely used problem-gambling screening tools. If you answer "Yes" to two or more, consider reaching out for support or activating one of the responsible gambling tools described on this page.
This is a self-reflection exercise only — it is not a clinical assessment. If you have concerns about your gambling, please seek advice from a qualified support professional. bat989 support can provide self-exclusion and limit tools immediately upon request.
Reflect honestly — no one is recording your answers
Have you ever bet more than you could comfortably afford to lose?
Do you find yourself thinking about gambling when you should be focused on something else?
Have you ever returned to gambling to try to recover money you lost?
Have you borrowed money or sold something to finance gambling?
Has gambling caused you to feel stressed, anxious or irritable?
Have you hidden your gambling activity from family or close friends?
Have you ever missed work, family time or important commitments because of gambling?
Have you tried to stop or cut down on gambling and found it difficult to do so?
If two or more of the above resonate with your experience, please consider contacting our support team at [email protected] to discuss your options. You can request a cooling-off period or full self-exclusion immediately — no reason required.
Self-exclusion is a serious step — and bat989 treats it that way. Here is exactly what happens when you reach out.
Write to [email protected] with the subject line "Self-Exclusion Request" and include your registered email address. You do not need to explain your reasons — the request alone is sufficient.
A support agent will confirm your identity by asking you to verify details associated with your account. This step protects against third parties attempting to exclude someone without their consent.
Tell the agent how long you would like to self-exclude. Options typically include 6 months, 1 year, 5 years or indefinite. Indefinite exclusion can only be reviewed after a minimum period and following a formal request-and-review process.
Your account is locked as soon as the exclusion is confirmed. You will receive a confirmation email. During the exclusion period, bat989 will take reasonable steps to block any re-registration attempts under the same identity.
All promotional emails, push notifications and bonus offers from bat989 will cease immediately. If you receive any marketing after your exclusion is confirmed, report it to [email protected] immediately.
bat989 operates an absolute adults-only policy. Registration requires age verification, and bat989 will not knowingly allow any person under the age of 18 — or the higher minimum age required by its licensing jurisdiction — to open an account or place a wager.
If you share a device or browser with younger family members, we strongly recommend taking practical steps to prevent underage access. A few effective options are described opposite.
If you suspect a minor has gained access to a bat989 account, please contact [email protected] immediately. All such reports are treated as urgent and actioned on a priority basis.
Use a PIN, password or biometric lock on any smartphone, tablet or computer that you use to access bat989. This is the single most effective barrier against underage access.
Always log out of your bat989 account when you finish playing, especially on shared devices. Do not save your password in a browser that other household members can access.
Consider installing parental control software on shared family devices that can block access to online gambling websites. Many internet service providers also offer family-safe browsing filters.
Talk openly with young people in your household about gambling — what it is, why it is for adults only, and why it should never be seen as a way to make money. Awareness is a powerful protection.
Pakistan has specific gambling restrictions under the Prevention of Gambling Act, 1977. bat989 is not licensed, approved, regulated or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, any provincial authority or any Pakistani financial institution. Payment provider names referenced on this site — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are cited as familiar local references only and do not imply gambling support, endorsement or partnership by those institutions.
This page contains general guidance only and does not constitute legal advice. Players are solely responsible for ensuring that their participation in online gaming complies with the laws of their jurisdiction. Gambling should never be seen as a source of income or a solution to financial difficulties.
Head back to the homepage to explore cricket betting, live casino, slots and more — with the confidence that responsible gambling tools are always within reach. Questions? Our FAQ has quick answers.
18+ only. Local laws may restrict gambling. Never gamble more than you can afford to lose.